TRAINING
"Some Eye-Catching Quote"
William Shakespare
The Training Scope For All
Pre-opening Hotel Management
The Details
In modern hospitality business, it is all about competence of people. The modern consumers demand a high level of service. Employees thus have to be on the top to ensure the survival and development of the hospitality establishment. Hence, staff training is essential in this sector. Great customer service is an integral part of any good business. Staff that are well trained provide this consistently.
At MARC Hospitality Training we offer training classes that show your staff how to provide such great service. Training that will ensure improved customer relations and grow your business.
We come to you and deliver training classes that increase sales. All employees are sales people and a trained customer service professional is your most valuable team member.
Our training classes teach great customer service and motivate your team. Training classes will keep your team focused and deliver great results.
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Benefits are immediate and measurable: increased sales, greater staff motivation, and higher repeat business.
Our Vision
"To provide the most accessible, affordable, world class training experiences possible"
Our programs inspire, motivate and educate. We show staff how to make more money!” Marc Hospitality Training provides training classes on site at your location, tailored to your business!
We build a training program for your business, and deliver it to your staff, on your schedule.
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Hospitality is a very competitive industry. With newer players in the market everyday- employees have to be continually driven to do better than their best. Within employee training, development of Soft Skills plays a key role in the growth of the organization.
It is a challenge to make trainings interesting for the already exhausted workforce, specially courses which are information extensive. End-clients i.e. tourists have a diverse background and it is imperative for hospitality staff to understand cultural nuances of various geographies. Training has to be conducted keeping in mind the daily operations of the establishment. It is a challenge to assemble employees for training sessions.
The industry also sees an extremely high attrition rate, and it is difficult to get new recruits trained on a continuous basis.
Our Solutions
Our tailor-made courses are apt for the requirements of the industry. Our innovative learning solutions that make learning fun and enjoyable!
Culture Awareness
We have created courses that help employees understand the geographical and ethnic backgrounds of tourists to give them the experience they truly desire.
Guest Handling
Sensitive topics like Responsible Alcohol Service have also been covered which aims for a change in attitude rather than behavior.
Food Handling
We have also created courses on compulsory topics like Handling Emergencies and Food & Safety Compliances
Software Trainings
Experiential application trainings have been created for employees to get used to new software and other processes that increase the quality of their services.
House Keeping
Innovative courses on Hygiene and Housekeeping make these often dreary subjects, interesting and useful.
On-boarding Program
New recruits are truly benefited from our Orientation Programs. It makes sure that they are able to connect with the establishment and align with its image.
At Marc Hospitality by virtue of its vast experience on Hospitality sectorhas developed a well-defined approach in designing solutions for this industry.
Organization Research
We make sure that our learning solutions include the History, USP, Culture, and Vision of the establishment to make sure that employees are aligned to the same.
Competency Mapping
We Conduct Competency Analysis/ Skill Mapping to ascertain skills gaps and create learning solutions.
Need Identificationprocess of Training needs Identification, Analysis & Development. It makes sure that the learning solution is developed as per the needs within the establishment.